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IDProjectCategoryView StatusDate SubmittedLast Update
0001161T99X171.00 SKB EagleVOCpublic2021-03-04 11:072021-12-23 17:54
Reporter(ALTech) Younkwang Jung Assigned To(ALTech) Younkwang Jung Due Date
PriorityurgentSeveritys2-severeReproducibilityhave not tried
Status closedResolutionwon't fix 
Summary0001161: [Eagle][ATV][VOC] tombstone issue about com.google.android.katniss:search / TrichromeLibrary.apk
DescriptionHi Kerwin

The Tombstones attached here are the previous FW.
I got a report from skb.
"It has occurred 3241 times in 38 set-tops in the last 7 days."

This issue continues to occur, so please let me know the cause and solution of this issue.
https://jira.skbroadband.com/browse/BTFAML-574

Thank you
YK.Jung
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Users monitoring this issue

User List (ALTech) SY Yoon

Activities

(ALTech) Younkwang Jung

2021-03-04 11:07

developer  

1CBFC0F91C01_tombstone_03 (1,010,209 bytes)
1CBFC0F91C01_tombstone_01 (1,014,054 bytes)
1CBFC0F91C01_tombstone_02 (1,196,278 bytes)

(SW) Kerwin Chen

2021-03-04 15:15

developer   ~0006221

Hi Mr. YK Jung,

Is there any bugreport log and reproduce steps ?
What is version of Katniss and WebView of that STB ?
Google WebView could be updated once STB is connected to Internet.
And if user login Google account, other APPs will be updated automatically via PlayStore.
If we want to report bug to Google, we need to provide those information.

Below is default built-in Katniss and WebView version in "15.522.48-20210113" release
WebView: 87.0.4280.101
Katniss: 4.4.0.339716011

Thanks !

(ALTech) Younkwang Jung

2021-03-08 16:17

developer   ~0006260

Hi Kerwin

This issue is being reported a lot on the field.
We're still in a situation where we can't find the exact reproduction sequence or information.
In this case, is it impossible to ask Google?
or can we get a suspected test case or related information about this issue from Google?

Thanks!
YK.Jung

(ALTech) Younkwang Jung

2021-03-09 08:34

developer   ~0006266

Reminder sent to: (SW) Kerwin Chen

(SW) Kerwin Chen

2021-03-10 11:09

developer   ~0006279

Hi Mr. YK Jung,

At least, please provide issue description and Katniss and WebView versions for this issue.

Thanks !

(ALTech) Younkwang Jung

2021-03-10 13:04

developer   ~0006282

Hi Kerwin

I requested your requirement to SKB for this issue.

Thanks!

(ALTech) Younkwang Jung

2021-03-10 14:18

developer   ~0006284

Hi Kerwin

I only received the following answer from SKB manager.
==============================================================
Decriptioin: SIGILL in com.google.android.katniss:search
Version: In my opinion, Google will be able to check through the build ID.
BuildId: ad3e21780e7f4062809fafa1ec40f755ed77cec1
==============================================================

Please check it with this information.
Thanks!!

(ALTech) Younkwang Jung

2021-03-11 13:51

developer   ~0006311

Reminder sent to: (SW) Kerwin Chen

(SW) Kerwin Chen

2021-03-11 20:32

developer   ~0006320

Hi Mr. YK Jung,

Issue Tracker is added but I am not sure if we could get reply from Google quickly.
Katniss_IssueTracker.jpg (76,371 bytes)   
Katniss_IssueTracker.jpg (76,371 bytes)   

(ALTech) Younkwang Jung

2021-03-31 15:16

developer   ~0006541

Hi Kerwin

Is there any update on this situation?

Thanks

(SW) Kerwin Chen

2021-04-01 12:34

developer   ~0006550

Hi Mr. YK Jung,

We don't receive updates from Google yet.

Thanks !

(SW) Jason Ling

2021-04-23 09:45

developer   ~0006838

Hi Mr. Jung

Please check the attachment. This announcement is from ATV Help Center.
If you want to post the issue related to Google Assistant in the future. please provide more detailed information.
GA.jpg (174,683 bytes)   
GA.jpg (174,683 bytes)   

(SW) Kerwin Chen

2021-12-23 17:54

developer   ~0009082

no activity, please reopen if issue still exists

Issue History

Date Modified Username Field Change
2021-03-04 11:07 (ALTech) Younkwang Jung New Issue
2021-03-04 11:07 (ALTech) Younkwang Jung Status new => assigned
2021-03-04 11:07 (ALTech) Younkwang Jung Assigned To => (SW) Kerwin Chen
2021-03-04 11:07 (ALTech) Younkwang Jung File Added: 1CBFC0F91C01_tombstone_03
2021-03-04 11:07 (ALTech) Younkwang Jung File Added: 1CBFC0F91C01_tombstone_01
2021-03-04 11:07 (ALTech) Younkwang Jung File Added: 1CBFC0F91C01_tombstone_02
2021-03-04 11:08 (ALTech) Younkwang Jung Description Updated View Revisions
2021-03-04 13:56 (ALTech) Younkwang Jung Issue Monitored: (ALTech) SY Yoon
2021-03-04 15:15 (SW) Kerwin Chen Note Added: 0006221
2021-03-08 16:17 (ALTech) Younkwang Jung Note Added: 0006260
2021-03-09 08:34 (ALTech) Younkwang Jung Note Added: 0006266
2021-03-10 11:09 (SW) Kerwin Chen Note Added: 0006279
2021-03-10 13:04 (ALTech) Younkwang Jung Note Added: 0006282
2021-03-10 14:18 (ALTech) Younkwang Jung Note Added: 0006284
2021-03-11 13:51 (ALTech) Younkwang Jung Note Added: 0006311
2021-03-11 20:32 (SW) Kerwin Chen File Added: Katniss_IssueTracker.jpg
2021-03-11 20:32 (SW) Kerwin Chen Note Added: 0006320
2021-03-11 20:32 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (ALTech) Younkwang Jung
2021-03-11 20:32 (SW) Kerwin Chen Status assigned => acknowledged
2021-03-31 15:16 (ALTech) Younkwang Jung Note Added: 0006541
2021-04-01 12:34 (SW) Kerwin Chen Note Added: 0006550
2021-04-23 09:45 (SW) Jason Ling File Added: GA.jpg
2021-04-23 09:45 (SW) Jason Ling Note Added: 0006838
2021-12-23 17:54 (SW) Kerwin Chen Status acknowledged => closed
2021-12-23 17:54 (SW) Kerwin Chen Resolution open => won't fix
2021-12-23 17:54 (SW) Kerwin Chen Note Added: 0009082